Policy Statement:
Customer Service is an integral part of Brooklyn Public Library's service to Brooklyn's diverse population.
Regulation:
During interactions with library staff, customers can expect to:
- Be acknowledged appropriately
- Be treated courteously and respectfully
- Be valued for their input
- Receive the same high standard of service regardless of age, race, ethnicity, religion, gender, physical limitations, or any other criteria
- Receive prompt and timely service
- Receive knowledgeable service and professionalism from all staff
- Have open access to traditional and innovative resources and instruction in their use
- Have their privacy and confidentiality respected, and
- Have responsive, community-oriented service
- The library endorses high standards of customer service and supports it through a plan of employee trainings, leadership development and opportunities for customer input.
Approved by Board of Trustees: June 21, 2005
Upcoming Events
Read and Play
Hear stories, make friends and play at our inclusive story time. For children birth to age 5 with and without disabilities.
Group size limited to 12.
Bilingual in English/Polish. ASL Interpretation available upon advanced request.
Read and Play
Hear stories, make friends and play at our inclusive story time. For children birth to age 5 with and without disabilities.
ASL Interpretation available upon advanced request.
Our Garden Club
Let’s see what we can grow in Brooklyn! Plant seeds and watch them grow. Read stories, sing, dance, take home plants and flowers. For children with and without disabilities. Kids and tweens welcome - ages 6 to 12.
Arts and Crafts with KEEN
Join an adaptive arts and crafts session sponsored by KEEN!
Youth with disabilities and volunteers come together for individualized projects. Projects can range from coloring by numbers, friendship bracelets, and pom-pom, feather, or sticker masterpieces… whatever materials are…
Read and Play
Hear stories, make friends and play at our inclusive story time. For children birth to age 5 with and without disabilities.
ASL Interpretation available upon advanced request.
Sensory-friendly Quiet Zone
Does your child need a sensory-friendly place to relax and unwind after school? Gerritsen Beach Library's playroom transforms into a quiet zone on Tuesday afternoons for sensory-friendly playtime!
Lights will be dimmed in the room and sensory-friendly manipulatives are provided.…
After School Stories
Come and hear stories, sing songs, and make something fun! For children 6-12 years old with and without disabilities. Group size limited to 12. A parent or caregiver must accompany children. ASL Interpretation available upon advanced request.
Navigating Your Child's Disability: One-to-One Expert Assistance Is Here!
On the phone with Ruth DiRoma from INCLUDEnyc
Many situations require the assistance of an expert. We can provide one-to-one help for you and your child with the following:
· Bussing
· 504 plans
· Individualized Education Program (IEP) process
· Getting services for…
Read and Play
Registration is required in advance. Please join the waitlist if the program is full. Group size limited to 12.
Please visit the Greenpoint library to register.
Hear stories, make friends and play at our inclusive story time. For children birth to age 5…
Read and Play
Hear stories, make friends and play at our inclusive story time. For children birth to age 5 with and without disabilities. ASL Interpretation available upon advanced request. A parent or caregiver must accompany children.
For more information email inclusiveservicesevents@…