Policy Statement:

Customer Service is an integral part of Brooklyn Public Library's service to Brooklyn's diverse population. 


During interactions with library staff, customers can expect to:

  • Be acknowledged appropriately
  • Be treated courteously and respectfully
  • Be valued for their input
  • Receive the same high standard of service regardless of age, race, ethnicity, religion, gender, physical limitations, or any other criteria
  • Receive prompt and timely service
  • Receive knowledgeable service and professionalism from all staff
  • Have open access to traditional and innovative resources and instruction in their use
  • Have their privacy and confidentiality respected, and
  • Have responsive, community-oriented service
  • The library endorses high standards of customer service and supports it through a plan of employee trainings, leadership development and opportunities for customer input.

Approved by Board of Trustees: June 21, 2005