Policy Statement:
Customer Service is an integral part of Brooklyn Public Library's service to Brooklyn's diverse population.
Regulation:
During interactions with library staff, customers can expect to:
- Be acknowledged appropriately
- Be treated courteously and respectfully
- Be valued for their input
- Receive the same high standard of service regardless of age, race, ethnicity, religion, gender, physical limitations, or any other criteria
- Receive prompt and timely service
- Receive knowledgeable service and professionalism from all staff
- Have open access to traditional and innovative resources and instruction in their use
- Have their privacy and confidentiality respected, and
- Have responsive, community-oriented service
- The library endorses high standards of customer service and supports it through a plan of employee trainings, leadership development and opportunities for customer input.
Approved by Board of Trustees: June 21, 2005
Upcoming Events
Play and Create Crew presented by Extreme Kids & Crew
Welcome to Play and Create Crew, where fun meets growth though building, art, and sensory play! Our program invites kids ages 5-12 to explore their creativity, develop social skills, and build confidence in a supportive and inclusive environment. Through hands-on activities like building with…
Inclusive Dungeons & Dragons with Extreme Kids & Crew
Have you always been curious about tabletop role-playing games like Dungeons & Dragons, but worry that they would be overwhelming?
Join Brooklyn Public Library and Extreme Kids and Crew for an inclusive take on Dungeons & Dragons! Come explore a fantasy world in a welcoming…
Read and Play
Hear stories, make friends and play at our inclusive story time. For children birth to age 5 with and without disabilities.
ASL Interpretation available upon advanced request.
Sensory-friendly Quiet Zone
Does your child need a sensory-friendly place to relax and unwind after school? Gerritsen Beach Library's playroom transforms into a quiet zone on Tuesday afternoons for sensory-friendly playtime!
Lights will be dimmed in the room and sensory-friendly manipulatives are provided.…
Sensory-Friendly Zone for Children 4 to 12 years old
Feeling overwhelmed or overstimulated in our children's area? We’re here to help. Our downstairs auditorium will be open for sensory-friendly time from 3:30–4:30 PM on Tuesday afternoons.
During this hour, children can explore a variety of sensory stations tailored to different needs and…
After School Stories
Come and hear stories, sing songs, and make something fun! For children 6-12 years old with and without disabilities. Group size limited to 12. A parent or caregiver must accompany children. ASL Interpretation available upon advanced request.
Read and Play
This is a NEW 6 - week series running from July 15 - August 19th. Today's session is Week 2 of 6.
Registration is required in advance. Please join the waitlist if the program is full. Group size limited to 12.
Please visit the Greenpoint library…
Read and Play
Hear stories, make friends and play at our inclusive story time. For children birth to age 5 with and without disabilities. ASL Interpretation available upon advanced request. A parent or caregiver must accompany children.
For more information email inclusiveservicesevents@…
After School Stories
Come and hear stories, sing songs, make something fun, and work in the garden! For children 6-12 years old with and without disabilities. Group size limited to 12. A parent or caregiver must accompany children. ASL Interpretation available upon advanced request.
For more information,…
Our Garden Club
Let’s see what we can grow in Brooklyn! Plant seeds and watch them grow. Read stories, sing, dance, take home plants and flowers. For children with and without disabilities. Kids and tweens welcome - ages 6 to 12.
