Home Internet Access Program

The Affordable Connectivity Program (ACP) is winding down! 

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What's Happening?

The Affordable Connectivity Program (ACP) established by Congress in 2021 was developed and implemented by the FCC and is expected to end by April 2024 unless Congress approves further funding for the program. This date is an estimate and is expected to change. Furthermore, the FCC has taken steps to wind down the ACP, which means: 

  • No new ACP enrollments after February 7, 2024 at 11:59 PM ET.
  • Households that enrolled before February 7, 2024 at 11:59 PM ET will continue to get the ACP discount until the funding for the program runs out and as long as the household remains enrolled and eligble. 
  • When the ACP funding runs out, eligble households will no longer receive the ACP benefit.  
What to expect?

All households enrolled in the ACP program will recieve the benefit on their internet service until April 2024. This is however an estimate and could change. 

If you're a household who doesn't have the ACP benefit but wishes to receive it, you will need to apply and submit an application by February 7th 2024 11:59 PM ET. The earlier you sign up the more time you have to be approved, in which the eligble household can contact an internet service provider to set an installation date prior to Febuary 7th. 

During this wind-down period, ACP households will receive a notice from their internet service provider about the effects the wind-down will have on their service and internet bill. These will include: 

  • ACP is coming to an end. 
  • Changes on their bill.
  • Date of the last bill they will obtain the ACP benefit.
  • And, that you may change your service or opt-out of continuing services after the ACP ends. 

ACP households will also receive notices from the Universal Service Administrative Company (USAC), the adminstrator of ACP. 

ACP households may change their service without any penalty. 

Get Help from a BPL Digital Navigator

Need help with the application? To schedule an appointment don't hesitate to contact us at our hotline 718.230.2297 on Mondays, Wednesdays, and Fridays from 10am-5pm, or email us anytime at digitalnavigator@bklynlibrary.org.

Our digital navigators will also be at the Central Library Civic Commons on Mondays, Wednesdays and Fridays (from 10 am to 5 pm). Reservations are recommended, but walk-ins are possible on a first come, first served basis. Please call us at 718.230.2297 to make a reservation.

Upcoming Outreach Events (subject to change after February 7th,2024)

Central Library Civic Commons Partner Room (10 Grand Army Plaza, Brooklyn, NY 11238) 

  • Every Monday, Wednesday and Friday from 10 am to 5 pm (Walk-in hours) (Except on Friday, January 19)
  • First and Third Saturday of the month, from 12 to 4 pm (for example: January 6 and January 20)

Brighton Beach Library (16 Brighton First Rd. at Brighton Beach Avenue, Brooklyn, NY 11235) 

  • Every Wednesday from 1 pm to 5 pm

Brower Park Library at Brooklyn Children’s Museum (155 Brooklyn Avenue, Brooklyn, NY 11213) 

  • Every Thursday from 1 pm to 5 pm

East Flatbush Library (9612 Church Avenue, Brooklyn, NY 11212)

  • Every Thursday from 1 pm to 5 pm

Eastern Parkway Library (1044 Eastern Parkway, Brooklyn, NY 11213)

  • Every Tuesday from 1 pm to 5 pm

Macon Library (361 Lewis Avenue, Brooklyn, NY 11233)

  • Every Tuesday from 1 pm to 5 pm

Pacific Library (25 Fourth Avenue at Pacific Street, Brooklyn, NY 11217)

  • Every Wednesday from 1 pm to 5 pm

Sunset Park Library (5108 Fourth Avenue, Brooklyn, NY 11220)

  • Every Tuesday from 1 pm to 5 pm
  • Every Friday in February from 1 pm to 5 pm 

Required Documents

If you are attending our workshop or events, please make sure you have the following information:  (Please do NOT email us your confidential information!)

  1. Your name, address, and phone number
  2. Last four digits of your Social Security number (If you don’t have a Social Security number, you can use a government-issued ID)
  3. Proof of qualifying benefit

If you qualify by having a child who attends a NYC public school, and most charter schools, you will also need: 

  1. Your child’s name and the last four digits of their Social Security number 
  2. A letter or report card from your child’s school that includes the student’s first and last name, current school year, school name, school address, school phone number or email.


Contact Us

Email: digitalnavigator@bklynlibrary.org

Call the hotline: 718.230.2297

Hotline hours: 10 am – 5 pm every Monday, Wednesday, and Friday (except during holidays)

Office Hours at the Central Library Civic Commons Partner Room: Mondays, Wednesdays and Fridays 10 am - 5 pm.


BPL's Home Internet Access Program is generously made possible with support from The New York Community Trust, The JPB Foundation, FCC Consumer and Governmental Affairs Bureau, Altman Foundation, FJC: A Foundation of Philanthropic Funds and RWJF Special Contributions Fund of the Princeton Area Community Foundation.